FAQ
Q: Can I share the service?
No. Please don't! We strive to keep the subscription at an accessible price. The curbside service is designed and priced to accommodate one household and cannot be shared with neighbors, co-workers or family members not in your household.
Q: Do you offer Commercial Recycling?
Yes! We would love to provide recycling options for your businesses or organization. Please fill out our Business Recycling Inquiry form and we’ll be in touch to learn more about what you need.
Q: What if I’m in an apartment and not a house?
Maybe! If you have an individual curbside pickup location where we can safely collect your recycling, you may be able to use our residential service. If your complex uses shared dumpsters or doesn’t have individual curbside pickup, contact us first at nacrecycling@gmail.com and we’ll see what options are available.
Q: What if I start to run out of blue recycling bags?
Recycling bags are included with your subscription. If you’re running low, just let us know using the form below and we’ll get more to you.
Q: What if my pickup day is on a holiday?
Holiday schedules can occasionally shift your regular pickup day. We follow the local city holiday schedule whenever possible and update our pickup calendars with any changes. Dates will always be available on your city's page.
Q: Are there any reasons my pickup might get canceled?
We’re truly family-run, which means sometimes life happens! Cancellations are extremely rare. To date, we’ve only canceled pickups when weather or road conditions made it unsafe to be out, following the lead of local government and school districts.
In the unlikely event that illness, an emergency, severe weather, or another unexpected situation affects your pickup, we’ll let you know as quickly as possible by email and social media and arrange a makeup pickup.